| Points Based Support Contract
Our adaptable points based support contract offers
the convenience of purchasing points to guard against
any eventuality that you may experience such as technical
support, on-site consultancy, and training as well as
long term contract staff.
By taking advantage of our points based system you
can be sure that you receive cost effective and simple
to manage support tailored specifically for your requirements.
We offer 3 levels of support: Bronze, Silver and Gold,
designed to provide you with exactly the assistance
you require for your Microsoft based operating systems.
With our Bronze level of support you can expect a call
from one of our engineers within 8 working hours from
the time of the call being logged, for a 4 hour response
choose Silver and for the top level response of 2 hours
select Gold.
All our prices are based upon the number of servers
to be supported, along with the level of support required.
|
Service level |
number of servers |
|
1-5 |
6-10 |
11-15 |
|
|
Bronze |
On
site audit of environment
12 Support Points
Cost £2000 |
On
site audit of environment
12 Support Points
Cost £2500 |
On
site audit of environment
12 Support Points
Cost £3000 |
|
Silver |
On
site audit of environment
12 Support Points
Cost £2500 |
On
site audit of environment
12 Support Points
Cost £3000 |
On
site audit of environment
12 Support Points
Cost £3500 |
|
Gold |
On
site audit of environment
12 Support Points
Cost £3000
|
On
site audit of environment
12 Support Points
Cost £3500 |
On
site audit of environment
12 Support Points
Cost £4000 |
|
Greater than 15 Servers, Price on Application.
A point equates to a call, which can be logged through
our dedicated helpdesk number. Each call entitles you
to:
• Unlimited telephone support per case
• Unlimited research time per case
• Unlimited access to the helpdesk
• On site visits in exchange for points
For a full list of Terms and Conditions click
here
Additional points can be purchased at the following
costs:
Bronze
£100 per point, minimum purchase 5 points
Silver
£125 per point, minimum purchase 5 points
Gold
£150 per point, minimum purchase 5 points
Bespoke Support Contracts
We also offer standard non-points based support packages
or can tailor our support to the specific requirements
or your organisation.
For more information please call us on +44
(0)8707 520570 or fill in our contact
form
|
